Simplify your ordering process and help guests with preference-based intelligent recommendations for an amazing ordering experience.

A great way to keep your restaurant business running well is to provide exceptional ordering service to your customers. Food may be served at several restaurants and outlets, but to let your guests keep returning to you the service needs to be class apart. With the built-in online ordering feature of Plum POS you are sure to bother less about the manual entries and care more towards looking after your customer.

• Deliver accurate food orders online and get happy and satisfied customers in return
• With less manual order taking, the staff has more time to focus on hospitality and the customer’s comfort
• Sale and revenue skyrocket with the Plum online ordering system

Accurate ordering, satisfied customers

The best part about offering online ordering is that the customers enter their order themselves. Whatever menu items they need, the number of the items and beverages, even the add-ons, everything is entered by the customer itself. Once the order is placed, the information directly reaches the restaurant and they accept it, also telling the estimated time of preparation, pick-up and delivery of the order. There is a track link that lets the customer know the status of their order from placing till reaching their doorstep. Once the customer receives the food, he or she is asked to rate the experience of the meals as well as of the delivery. In this entire process, there is hardly any scope for errors, especially for orders, because all the information is provided by the customer itself. Therefore the orders delivered are accurate to the expectations of the customers and directly means that customers will be satisfied with what they received. And half the work is already done here.

Further, if your food is of good quality and appeals to all taste palettes, then you have nothing else to worry about. You are going to be made popular by your customers itself.


Engage staff towards hospitality

Ordering food online is like a blessing for restaurants in many ways. As we have already discussed, the primary factor in deciding the growth of your business is the satisfaction level of your customers and how you serve them. While in an online setup you do not get to engage with your customers face to face a lot, but your service speaks for your brand. When you offer your staff to connect with the guests through the service they will put in their efforts in bringing the best to the customer’s table, even if it is at their home. The kitchen staff and the front staff will make sure that the order placed is being prepared and picked up on timely basis. The order that reaches in the perfect condition and on timely basis impresses the customer even before they consume it.


More revenue

There is a direct connection between customer satisfaction, sales and increasing profit. Considering that your service is excellent, your customers are going to place food orders from you online quite frequently. In fact, there is nothing that works better as a marketing strategy than the word of mouth of the customers who have tried your service and found it excellent. The word spreads from customer to customer because the trust is genuine. Why would anyone not owning or being sponsored by a business be talking well about it if they really don’t mean it? So, your repeat customers become more frequent and the new ones are acquired at a faster rate if provided with a remarkable service. It is no rocket science to calculate the rise in profits with the increase in the number of orders on a daily basis. So with Plum’s online ordering system, your profits are going to skyrocket!

• Smooth and hassle-free back of house operations
• Error-free financial tracking with digital payments and receipts
• Accepts payment from all cashless modes
• Online orders to be placed in future be put to hold using advanced Plum Online Ordering system

Make your customers and your staff feel safe by offering contactless ordering, pick up and payment options.

The smart restaurant owners are aiming at contactless restaurant operations keeping in mind the safety of the staff as well as the customers. Online ordering is just the first step after which much goes on at the back end. The process of payments, deliveries and data management also need to be all digital so that there is no scope for errors and operations are smooth and hassle-free.


Contactless Payments

Introducing contactless payment options to your customers is a blessing in disguise for both the restaurant owners as well as the customers. Maintaining cash and keeping track of orders paid using cash is usually quite time consuming. The employees have a hard time entering data on sheets and managing huge bundles of currency notes. Plus, there is always scope for human error in such cases, leading to minor or even major losses to the restaurant. Offering contactless payment options using online payment apps can be an excellent way of getting rid of problems relating to cash management.

Using digital payment modes not only proves beneficial to the business owners but also to the customers. When placing orders online Plum’s online ordering system provides an option of paying the bills using credit card, debit card or any online payment app. This reduces the trouble of presenting change to the delivery person.

Plum’s online ordering system is integrated with advanced payment options and accepts payment from all cashless modes.


Digital service

From now on, forget paper bills and coupons. With the payments being digital, even the invoices, receipts, coupons and bills etc will be shared online. Plum POS connects directly with your customer via SMS or email to share their order histories, bills, payment success/failure notifications and so on.


Advance or on-hold orders

This special feature introduced by Plum POS online ordering system stands out among the customers and restaurant owners alike.

As the name suggests, the advance order feature allows customers to place their bulk orders well ahead in time so that the restaurants prepare in advance with the material and you have no fear of facing the ‘sold out’ notification. It is similar to adding items in your cart during shopping online before you actually buy them. This feature works well in favor of the customers if they need bulk orders for parties etc. The restaurants have the freedom of making modifications and adding conditions to the category, like the minimum order price, number of items, a cut-off time for bulk orders and the cancellation policy.