What is a 1-Click Refund?
1-Click Refund allows a restaurant employee to quickly complete a customer refund with just one tap or click within your POS system, without needing to re-enter payment details or manually create a refund transaction by sifting through payment screens. The system finds the original transaction, clicks on the refund button, and a credit will be issued back to the original method of payment within seconds.
The primary functions of 1-Click Refunds include:
- Cancelled Orders
- Incorrect Orders
- Duplicate payments
- Customer service resolutions
- Returned or refunded menu items
This improves the refund transaction turnaround time and accurately updates the transaction log.
How does 1-Click Refund work in a Restaurant?
Most restaurant refunds work as part of your restaurant POS system.
Here is how it works:
- Select ‘Original transaction’ to identify a staff member finding original sales to make a return
- Click on the 1-Click Refund.
- The system then searches to confirm the transaction and the amount refunded to the card.
- If the transaction is found, then the transaction will appear in the POS to select the card that it should be refunded to.
- The refund has now been completed.
- Transaction sales reports and log books are all now updated and have recorded the transactions as refunded.