All equipment is warranted for 1 year, from the date of purchase, against defects in materials and workmanship. The warranty covers normal wear and tear. Equipment failures as a result of abuse or environmental problems (power spikes, outages, etc.) are not covered.

The merchant must purchase replacement hardware at the prevailing retail value. The customer must continue to pay the subscription costs.

Refer to the warranty policy for details. As a general overview, a merchant will ship the defective hardware to Plum. Plum will determine the cause of the hardware failure. If the hardware failure is determined to be due to normal wear and tear, Plum will repair or replace the hardware at our discretion. If the hardware failure is determined not to have resulted from normal wear and tear, merchant will be notified and hardware will be returned (at merchant's expense) or recycled.

The initial term of the subscription is 36 months. On expiration of the initial term, the agreement will automatically renew for successive 36-month terms.

Unless the MSA is cancelled prior to the renewal date, the subscription automatically renews for successive 36-month terms.

The merchant is responsible for paying the subscription amount through the end of the term. The early termination fee is the full amount that would be paid under the remaining subscription term.

The monthly subscription amount is subject to an annual increase based on the Consumer Price Index (CPI).

Yes, you can purchase additional terminals and add subscriptions for your system at anytime. For example, based on the date of this writing, to add an additional terminal you would purchase the hardware for $1000 one-time and pay an additional $75 per month for the subscription.