What do Notes (Order Notes) mean?

Order notes play a critical role in accurately and personally preparing food.

For restaurants, order notes:

• Provide clear communication of the customer's preferences to the kitchen.
• Minimize misunderstandings and errors with ordering.
• Assist in accommodating dietary restrictions and allergies in a safe manner.
• Enhance customer satisfaction by offering customization.
• Provide consistency for both service and kitchen teams.

How does it work:

Staff can add notes to each order either by manually entering the information or by selecting from preset options in the POS. Notes can either be displayed on the KDS or printed out as part of a KOT. Notes can either be for the entire order (i.e., Urgent and expedite all items) or for specific items (i.e., No onions on…; Extra hot; Allergy alert-no peanuts).