What is queue management?

Queue management isn't just about "standing in line" but rather a well-designed process to decrease customer wait times, increase table turn rates, and elevate the guest experience across dine-in, takeout, and drive-thru services. Today's restaurants have adopted digital queue management systems that work alongside the POS to manage the rush.

How Does Queue Management Work?

Waitlist and reservation tools can power queue management, as they integrate seamlessly with the POS system. Upon the arrival of customers, hosts can add them to a virtual waitlist with a host stand system, iPad, or self-ordering kiosks. Guests may also receive live updates via mobile alerts or text message, which allows customers to wait elsewhere instead of remaining on site in line.

Queue systems can consist of digital order boards, kiosks, or drive-thru sequencing systems to manage ordering and create faster movement through QSRs and fast-casual restaurants. They can prioritize ordering by type of order, such as dine-in, pickup, or delivery, for the most efficient kitchen and table service.