What is a Restaurant Kiosk known as?

A restaurant kiosk is a self-service screen where guests can place their orders without waiting in a queue to place an order.

Nowadays, these are most commonly found in fast-casual restaurants where customers can browse the menu, place an order, and make card payments.

Restaurant owners like the kiosk for many reasons. Orders are placed more accurately, since the guest enters exactly what they want. Customers also tend to add more, like an extra side or dessert, because the screen can display everything at once. And a kiosk can take orders while your cashier handles another line, which helps during a rush.

There are other costs involved. The machines aren’t cheap, and you’ll pay for software and support on top of the hardware. They also need space, and some guests prefer to talk to a person, so you’ll likely still need staff at the counter.

Make sure it connects to your POS system if you plan to add one so that orders get directly to the kitchen. Before purchasing more, start with one or two and observe how guests use them.