Why is the speed of service important?

A restaurant's speed of service is determined by how long it takes to serve its customers. Different industries may have different ideal SOS and methods for measuring it. For instance, a drive-thru may track it from the moment a client makes their order until it is delivered. A full-service restaurant may start measuring it as soon as they are seated or greeted.

Gaining an understanding of your SOS can help you enhance customer satisfaction. Also, the strategies to increase table turnover and modify scheduling to generate income.

Customers are not the only ones who suffer from slow service. You and your staff won't be able to do other restaurant-related tasks. For example, maintaining your workspace tidy and safe for cooking, if food preparation and delivery take a long time.