What are Comps?

The term comps stands for complimentary items or meals. When a restaurant "comps" a customer, it is when food, drinks, or services are served free of charge or at a discounted price to the guest.

There are many reasons why restaurants use comps to improve customer relations, conflict resolution, public relations, and reward customer loyalty.

Comps are usually handled via the POS system. A comp can be entered for the menu items, or the whole order, by a server or manager before the guest's check is settled.

Common Reasons Restaurants Use Comps:

• The typical circumstances in which a restaurant will offer a comp are:
• Mistaken or late orders
• Unsatisfactory customer experience
• A celebration of a special event, such as a birthday or anniversary
• Rewarding the VIP customers
• Customer loyalty programs
• Promotional schemes
• Friendly gestures from staff or management