What is Manager Override?

Manager override is a key feature in a restaurant's POS or management system. It lets managers approve certain transactions that regular staff can't touch, like voiding an order, processing refunds, reopening a closed check, or fixing billing mistakes. These steps affect revenue and reports, so they need that extra layer of sign-off.

During regular daily transactions at the POS terminal, there are numerous instances where Manager intervention may be necessary to finalize the transaction. Determining which specific actions necessitate Manager involvement and approval is a decision that the retailer must establish as part of their business policy. Plum POS offers the tools within the Manager Overrides function to enforce approval controls over various POS actions that may require the store manager's supervision and intervention prior to completion.

When applying discounts to customer orders, you can set up the manager override for different discounts. For instance, if the discount exceeds 10%, the customer service representative (CSR) cannot implement it directly and must obtain approval from the manager.