What Is Uptime In A Restaurant?

Uptime measures how often your critical technology and hardware are completely operational and able to complete a transaction.

There are three different ways your uptime is broken down:

Technical Uptime:

This represents your POS, kitchen display systems, and internet. When your send button works and the credit card swipe can be processed, your technical uptime is up.

Operational Uptime:

This is your physical kitchen equipment, your ovens, fryers, and walk-in freezers. If your fryer breaks on 'Wing Wednesday,' your station has 0% uptime, no matter how well your POS works.

Marketplace Uptime:

A newer concern for restaurants, marketplace uptime is when your restaurant is open and ready on delivery platforms (Uber Eats, DoorDash). If your tablet loses power or your "storefront" is switched to closed, you have marketplace downtime.

To an owner, uptime isn't technology; it is dependability. It is the insurance that allows your employees to perform their jobs and your guests to spend money.