How are User Sessions defined?

When an employee logs in to the POS system, the user session starts, and when that employee logs out, the session ends. There is a log of what the user was doing during the session. In a busy restaurant, multiple employees may use the terminal all day, making it difficult to determine who is currently using it.

If there is an employee who logs in every day and uses the same terminal, the user session provides the transaction history, so one can easily tell that it was a certain user who made an order or edit.

The majority of POS systems provide unique logons, with things such as a PIN, swipe card, or username. The current session's activity is recorded under the logon and auto-logout functions (which prevent unauthorized use), but for peak times, allowing swift changes between staff is desirable.

Without user session control, restaurants frequently encounter errors such as erroneous order assignments, invalid refunds, and problematic cash drawers. Besides reducing revenue, these issues make managing staff performance more complicated.

Restaurants should implement unique employee logins, activate automatic timeouts, and instruct employees to log out after their shifts to avoid these issues.