Plum Technologies, LLC. ("Plum") warrants this product against defects in materials or workmanship for 1 year from the original ship date. During this period, we will repair or replace defective products with new or reconditioned parts at our option, without charge to you.
All original parts (parts installed by Plum at the original system build) replaced by us or our authorized service centers, become the property of Plum. Any after-market additions or modifications are not warranted. Replacement part(s) furnished in fulfillment of this warranty do not alter or extend the warranty period. Merchant is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
We make no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, performance, quality, or conformity to any representation, documentation, or description, with respect to this product other than as set forth below.
Except as provided below, Plum shall not be liable for any loss, cost, expense, inconvenience or damage that may result from your use or inability to use the product. Under no circumstances shall Plum be liable for any loss, cost, expense, inconvenience or damage exceeding one hundred dollars USD ($100).
The warranty and remedies set forth herein are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
This warranty extends only to products distributed and/or sold by Plum. It is effective only if the products are purchased and operated in the USA (within the 48 States, Alaska, and Hawaii.)
This warranty covers only normal use of the product. Plum shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Plum representative; (iv) damages resulting from viruses, spyware, overclocking, or other non-recommended practices; (v) any third-party software.
All returns must have a RMA number written on the outside of the package. Packages without an RMA number are not be eligible for warranty service. RMA numbers are only valid for 10 days from the date of issue.
All shipping fees, to and from Plum, are the sole responsibility of the Merchant. Merchant assumes full liability for any loss or damage during shipping. No COD packages will be accepted.
A non-defective product may be returned within thirty (30) days of the invoice date for a refund of the original purchase price minus any shipping and restocking fees. No refund will be given for the original shipping fees or any shipping fees incurred due to the product’s return. Products that have been opened, used, tampered with, or where Plum ability to remarket or resell product is impaired are not eligible for return or refund. Plum maintains full discretion regarding a product’s eligibility or fitness for return. All non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping charges. Quantity purchases of five units or more are not eligible for return.
To return a product, please follow procedures below:
1. Contact Plum Customer Care (by telephone or through our web support portal) to obtain an RMA (Return Merchandise Authorization). Follow the instructions provided by our Customer Care staff to ship your product to our return address.
2. Once your product is received, it will be inspected. If your product is determined to be eligible for return, a refund will be processed within 4-6 weeks.
Should you require repairs to your product, please follow procedures below:
1. Contact Plum Customer Care (by telephone or through our web support portal) to obtain an RMA (Return Merchandise Authorization). Follow the instructions provided by our Customer Care staff to ship your product to an authorized repair center.
2. Pack the product in a well-protected box. Ship the product, along with your name, address, phone number, description of the problem(s), and the RMA number to the authorized repair center.
3. Upon receiving the product, Plum will, at our discretion, repair or replace your product.
4. If your product is repaired or replaced, it will be shipped back to you within 2 weeks (depending on parts availability). If a product is determined to be unrepairable and not covered by this warranty, the product will be recycled.